RETURNS & EXCHANGES – NOYZ
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We want you to love your new scent! If you’re not feeling it, we accept returns or exchanges on unopened, unused within 30 days of receiving your order. To start a return please email our customer care team at support@NOYZ.com with your order number and provide an image of the item(s) condition.
PLEASE NOTE THE FOLLOWING POLICIES BELOW
- The Hair + Body Mists are packaged in sustainable aluminum, which may show minor dents or wear.
- Be Her by Ella Langley all sales are final and excluded from promotions.
- Discovery kits are excluded from returns and promotions.
- NOYZ merch such as Bag Charm, Tote Bag, Car Diffuser, Hat, and Candle are excluded from returns.
- We reserve the right to deny exchanges or returns if the product shows sign of opening or use.
- We are not able to accept international returns or exchanges.
- We encourage you to use your existing box to return your item (the planet will thank you).
- All eligible exchanges are free of charge. Returns will be charged a return fee of $10.
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Upon receipt of the return package, please allow up to 3-5 business days for your return to be processed.
*Shipping cost will not be refunded.
DAMAGES
If your product arrives damaged or defective, please contact us at support@NOYZ.com within 7 days of receiving your order. Please include your order number and photos of your damaged items. We are happy to replace damaged or broken items.
_*For items purchased from our retail partners, please contact them directly regarding their return, exchange and damage policy. NOYZ.com only accepts exchanged & damages for items purchased directly from our website._
SMELL GOOD. DO BETTER.
Due to sanitary reasons, we’re not able to resell returned fragrances. Please keep the planet in mind when requesting a return and consider a few ways to reduce waste and the environmental impact of shipping.
_*Valid on first-time orders only purchased on NOYZ.com. Third party purchases are not eligible for discount. Terms and conditions apply._
If you’re still not happy, we get it! NOYZ fragrances make great birthday, holiday and just-because-it's-Wednesday gifts for your friends. Before you return, consider making your friend really, really happy. Just saying.